Terms

Pricing

All prices are quoted in New Zealand dollars and are subject to change without notice. Prices are inclusive of GST.

Payment

Payment for orders can be made with credit card or Paypal. All credit cards transactions are securely processed by Paypal.

Availability

If you have seen a product in store but cannot find it online, please feel free to email us, and we will make it available to you on our face book page or via email as soon as we are able.

If we are unable to fulfill your entire order we will contact you via your supplied email address. In the case where payment has been made, a refund will be offered, please allow 5 working days for this.

Shipping

If your order is confirmed and paid for before 2pm Monday to Friday, we will ship the same day. Orders received after 2pm will be shipped the next business day. Orders received on the weekend will be shipped on Monday.All orders to a non-rural address can expect delivery the next business day after receiving shipping confirmation.

Our preferred courier is Fastway Couriers. All deliveries must be signed for and are not able to be delivered to PO Boxes. Please bear this in mind when supplying your shipping address.

For very heavy orders (over 25kg) please contact us by phone first.

Returns and Exchanges

If you have changed your mind or would like to exchange your purchase, this isn’t a problem. Please contact us on 06 759 9910 and request a return authorisation (RA) number. We accept exchanges for credit or replacement, but not refunds. All shipping costs are non-refundable and return costs are the customer’s responsibility.

If your order has arrived faulty or damaged please email info@stardustcreations.co.nz explaining the situation and request an RA number. We might need your order sent back to us for assessment, if this is the case, we will arrange a courier pick up from a place and time that is convenient for you. If we have a replacement available we will send one out at no charge. In the event that we cannot supply a replacement, we will offer you credit or a refund.

Privacy and Security

We take your privacy and security seriously. Your personal information will only be used to aid in getting your order to you. We do not share your information with any thrid parties.